Bait and Switch practice was conducted. Promised a lower price, but when it was time to place order after spending time and money on an overpriced sample, they changed the price. Price advertised was three times less than what they tried to charge me when it was time to place my order after receiving sample. also, the age listed on the sample was 14 years old. that is not an accurate age for a normal human for a stuffed animal. Placing that age sends a message that they try to protect themselves from a liability.
they spent more effort trying to argue about their inaccurate prices than fixing the issue or apologizing for false advertising.
Risposta del fornitore:
Thanks for your feedback!
1.Please share your best understanding that the sample you needed was customized products. The final price of customized products is always based on the final sample. The cost of plush toys is composed of multiple parts, including fabric, cotton, embroidery, printing, Turning, processing, manual work, packaging, packaging bags, outer boxes, cutting + laser, cotton filling, handyman, etc. The designer cannot make an accurate price calculation based on the design drawing or the absence of the actual object.
2. The sample fee is stipulated, which we have agreed upon. We need designers to develop versions and provide 1-2 free revision opportunities. There is no conflict between the sample fee and the product price.
3. Regarding the age issue, we can customize it according to your requirements. The general recommendation is for ages 3 and up. Provide official certificate authentication services. You don't have to worry about this at all.
10 Mar 2024